Your call is important to us.......

 

No, no it isn't. You as a customer are not important to them. Don't believe a word of it. 

I spent 3 hours on the phone with our cell phone carrier this afternoon trying to add two numbers to our business account. 

The right hand does not only not know what the left hand is doing, it doesn't even know there is a left hand! I was helped, rerouted, and dropped, called back, and rerouted over and over again. 

There is a different department for everything you need to do and those different departments are all only within a certain demographic of either business, regular customer, premium business, etc. Unfortunately for me, I needed to switch between two different demographics. One didn't know what to do, supervisors were contacted, I was rerouted to another individual who did something else, then sent me on to another demographic. In the mean time I'm disconnected.  

The kicker was I wanted to pay a bill for an account that was not mine. How often does this happen? Apparently a great deal because you can't pay someone else's bill without their permission, which has to be done in person, (them on the phone). 

I am trying to give you money. I explained this repeatedly. It didn't seem to compute with any of them, I finally began to express my frustration with the whole process and low and behold things began to happen. When I explained that I had been on the phone, literally for hours, things REALLY picked up. 

These are the things that make customers jump ship and change carriers. 

Needless to say, they didn't ask me to take the survey at the end of the call. 

Just a Recorder - Not a writer

I have a friend who is author. She writes books, gets them published and sells them. 

I had another friend who, before her death, also wrote short stories, article for periodicals and was working on a book. 

I am not not a author, nor a writer. I am a recorder of sorts. I record things that happen to me, my family and sometimes, with their permission, friends. I write down my thoughts, though not profound, I warrant them enough so to record them so I can go back and reread them at a later time. 

I will warn you right now though, that many of my thoughts are on the Biblical Christian side of things. Take this as you will, leave right now, but don't say you haven't been warned. 

This is my first post in four years. 

That's right----- four years. 

I couldn't believe it myself but it's true. I admit during that time I got caught up in social media; Facebook, Instagram, and others. But they have all lost their luster. Or I should say have lost the connectiveness that I had enjoyed when it first began. 

Keeping in touch with friends on a daily, weekly basis, seeing their families was a really wonderful thing. However, along with it came the arguments that seemed to grow worse with each election, and subsequent  elected official. 

I began to notice that less and less folks were actually posting about their families as horror stories of pictures of children were showing up on child porn sights. Privacy, though lost was grappled for yet again. Unfortunately, it was already lost. If its out there, it's anyone's. I have always seen myself as such an insignificant person in the millions out there that I never really felt threatened, but hearing the horror stories, I began to par back as well. 

The social media has become a place for nothing more than opinions being expressed and arguments being started, and really while everyone is shouting, no one is really even listening....  

Thus, I am back to the blogging. It's very likely that no one will see it, and that's fine, but I've always preferred talking to myself anyway. ;)

So here is my first post in 4 years and we will hope for many more to follow.